Shipping policy
Shipping Policy
Shipping destination and cost
We currently ship to the United States. Standard shipping is free and includes tracking. Available delivery options are displayed at checkout.
Processing and delivery estimates
Orders ship directly from our supplier in China. Processing before dispatch may take up to 10 days.
Estimated arrival is approximately 3–5 weeks from the date you place your order. This is an overall delivery estimate, not an additional period to be added after processing. These estimates refer to calendar days and weeks.
Delivery dates are estimates, not guarantees. Actual timing may vary by destination, carrier operations, and customs processing.
Shipping delays
If we cannot dispatch your order within the stated processing period, we will notify you, provide an updated estimate, and offer the option to accept the delay or cancel for a full refund of the unshipped merchandise. Where required, we will obtain your consent to the delay or cancel and refund the order.
Tracking
Tracking details will be provided when available after dispatch. Tracking updates may take time to appear following the creation of a shipping label.
Address corrections
Check your shipping address carefully before submitting your order. If you notice an error, email info@imperiora.com immediately with your order number and the correct address.
We will try to make the correction before dispatch, but changes cannot be guaranteed once processing or shipping is underway. If an address issue prevents delivery, contact us so we can assess the available options. Any proposed additional shipping charge will be explained before you agree to it.
Delivery problems
If your order is overdue, arrives damaged, or is marked as delivered but cannot be located, contact info@imperiora.com. We will investigate and arrange an appropriate resolution consistent with our Return & Refund Policy and your applicable rights.
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