Privacy policy

PRIVACY POLICY

Last updated: September 29, 2026

  1. WHO WE ARE

This Privacy Policy explains how personal information is handled when you visit imperiora.com, place an order, or contact IMPERIORA.

The seller responsible for the personal information described in this policy is:
IMPERIORA

Privacy contact: info@imperiora.com

Our store is hosted on Shopify. Shopify and certain other providers may also process information for their own purposes, as described in their respective privacy notices.

  1. INFORMATION WE COLLECT

Information you provide

Depending on how you interact with us, this may include:

• Your name, email address, telephone number, and billing and shipping addresses.
• Products ordered, selected variants, order value, and transaction details.
• Account information if you create a customer account.
• Messages, order queries, and photographs or other information supplied for customer support.
• Marketing preferences and consent choices.
• Reviews or other content you choose to submit.

Payment information

Payment details are handled by the payment providers used at checkout, including Shopify Payments and PayPal when selected.

We receive the transaction information needed to manage orders, payments, refunds, and fraud checks. This may include payment status and limited payment-method details. Please do not send full card details or account passwords by email.

Information collected automatically

The Website and its service providers may collect technical and usage information, including IP address, browser and device details, pages viewed, interactions with the store, referring pages, and the date and time of visits.

Cookies and similar technologies may be used for these purposes, subject to applicable requirements and your available privacy choices.

  1. HOW WE USE INFORMATION

We use personal information to:

• Receive and process orders and payments.
• Arrange supplier fulfillment, shipping, and tracking.
• Send order-related communications.
• Handle customer questions, cancellations, delivery problems, returns, and refunds.
• Maintain customer accounts where used.
• Protect the Website, detect fraud, and prevent misuse.
• Understand and improve the store’s operation.
• Send marketing where permitted and consistent with your preferences.
• Maintain records, meet legal obligations, and establish or defend legal claims.

Where applicable law requires a legal basis, we rely on performance of a contract, legal obligations, consent, or legitimate interests such as operating and securing the store, subject to the relevant legal conditions.

  1. WHO RECEIVES INFORMATION

We disclose information where needed for the purposes described above to the following categories of recipients:

Shopify

Shopify provides our store platform and related infrastructure.

Shopify’s privacy policy:
https://www.shopify.com/legal/privacy

Payment providers

Payment providers process transactions and may conduct their own security, fraud-prevention, and regulatory checks.

PayPal’s privacy information:
https://www.paypal.com/webapps/mpp/ua/privacy-full

Fulfillment providers and suppliers

We use DSers and AliExpress to arrange supplier fulfillment. Information needed to fulfill an order, such as the recipient’s name, delivery address, ordered items, and contact details where necessary, is transmitted through these services and to the supplier in China.

Carriers and delivery partners

Shipping providers receive information needed to transport, deliver, and track packages.

Other service providers

Providers supporting customer communications, email, order tracking, reviews, store functionality, security, and, where used, analytics or marketing may process information needed for those services.

Legal disclosures

We may disclose information where required by law, in response to valid legal requests, or where necessary to establish, exercise, or defend legal claims.

  1. INTERNATIONAL PROCESSING

IMPERIORA is operated from Switzerland, and our services involve providers and customers in other countries.

Personal information may be processed in Switzerland, the United States, Canada, China, and other countries where the relevant service providers operate. In particular, delivery information is sent to the supplier in China to fulfill orders.

Privacy protections may differ between countries. Where applicable law requires conditions or safeguards for an international transfer, those requirements apply to our processing. You may contact us for information about the destinations and safeguards relevant to your data.

  1. COOKIES, ANALYTICS, AND ADVERTISING

Essential technologies support functions such as the shopping cart, checkout, security, and remembering privacy choices.

Where analytics or advertising technologies are enabled, they may collect information about visits and interactions to measure store performance, understand audiences, or support advertising. We seek consent or provide opt-out choices where required by applicable law.

Use the privacy controls displayed on the Website, where available, to manage your choices. You can also manage cookies through your browser. Blocking essential cookies may affect store functionality.

Certain disclosures for advertising purposes may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable US state laws, even when no money is exchanged. Where those laws apply to our activities and grant you an opt-out right, you may exercise it through the available privacy controls or by contacting info@imperiora.com.

We honor legally required opt-out preference signals, such as Global Privacy Control, where applicable. A browser’s separate “Do Not Track” setting does not necessarily provide the same functionality.

  1. MARKETING COMMUNICATIONS

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting info@imperiora.com.

Unsubscribing from marketing does not stop necessary communications about orders, payments, deliveries, or customer-support requests.

  1. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling support and disputes, and meeting accounting, tax, and other legal obligations.

Retention periods vary according to the type of information and the applicable requirements.

A deletion request may not require us to erase information we must retain by law or reasonably need for permitted purposes. Where this applies, we will explain the relevant limitation.

  1. SECURITY

We use reasonable organizational and technical measures appropriate to the information we handle.

No method of transmission or storage is completely secure. Please protect your account credentials and avoid including unnecessary sensitive information in messages to us.

  1. YOUR PRIVACY RIGHTS

Depending on your location and the laws applicable to our activities, you may have rights to:

• Obtain information about the processing of your data.
• Access personal information and obtain a copy.
• Correct inaccurate information.
• Request deletion.
• Object to or restrict certain processing.
• Receive portable data where applicable.
• Withdraw consent where processing relies on consent.
• Opt out of covered targeted advertising, sale, or sharing.
• Appeal a decision on a privacy request where applicable.

These rights are subject to legal conditions and exceptions. We will not unlawfully discriminate against you for exercising them.

To make a request, email info@imperiora.com. We may need to verify your identity proportionately before responding. An authorized agent may submit a request where permitted by law, subject to verification of their authority.

We will respond within the timeframe required by applicable law. If an appeal right applies and you disagree with our response, reply to us stating that you wish to appeal.

You may also complain to the relevant data protection authority, including the Swiss Federal Data Protection and Information Commissioner where applicable.

  1. CHILDREN

The store is not directed to children under 13, and we do not knowingly collect their personal information.

If you believe a child under 13 has provided personal information to us, contact info@imperiora.com so we can investigate and take appropriate action.

  1. THIRD-PARTY WEBSITES

Links to independent websites may appear on the Website. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to them.

  1. POLICY UPDATES

We may update this policy to reflect changes in our practices or legal requirements. The latest version will appear on this page with an updated date.

Where required, we will provide additional notice or obtain consent before making a material change to how information is used.

  1. CONTACT

For privacy questions or requests:

IMPERIORA
info@imperiora.com